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Courier industry has long practiced the "first sign after the inspection," the norm,moncler official site, leading to the emergence of a large number of consumer disputes. In the recently held 2010 in Hangzhou city forum on consumer rights, consumer association Shanghai, Tianjin, Hangzhou and other 21 cities in the courier industry jointly challenged the unspoken rule that the "norm" violation of the consumer's right to know and fair trade, in violation of relevant state laws and regulations.

Express phone becomes soap

July of this year, Shanghai's very fact that a new cell phone to express to Wuhan's father. Ms. Zhang's father received a courier, open the package after signing only to find that her daughter had turned into a mobile phone courier piece of soap. June of this year,7yCXDy5q8s, Beijing's Zhao ordered at a shopping site a jacket, after courier to the "packaging intact, courier companies are only responsible for delivery" grounds Zhao must first sign after the inspection. After unpacking the signing Zhao found this jacket and description on the website very different,iJjzlWmeDU, and there are a lot of stains. At this time, the site places Zhao has refused to confirm the signing assume responsibility for the quality.

In the end should be the "first sign after the inspection," or "the first inspection, the signature"? In this regard, most of the courier company believes that if the packaging is intact express parcels, courier companies to complete the service obligation, it must "be signed after inspection"; while consumers believe that even if the packaging is intact, but the inside of the items There may be transferred or damaged package, so should "first inspection, after the signing."

Consumers refused word

CASE 21 cities agreed that the National Post "courier service postal industry standard" clearly defined in the express delivery, first inspection, acceptance and then confirm the receipt of a no-objection procedure. "First sign after the inspection,UrclNSJnY3," an offense provisions, consumers have the right to refuse. Meanwhile, the "first sign after the inspection" violation of consumers' right to know and the right to fair trade, if the consumer does not sign, you can not open the packaging inspection, the right to know can never achieve; consumers once signed, it means the courier company has confirmed the end of the service, if found damaged or transfer package courier items, were deprived of their right to appeal. This line regulation violated the relevant provisions of China's civil law and contract law, unconscionability should be recognized as invalid provisions.

CASE 21 cities agreed that the first courier service industry should not be sorted out service behavior, and actively improve service dispute resolution mechanism. To cancel as soon as possible, "the first sign after the inspection" and "prepaid payment, then inspection" and unreasonable practices, remove various documents on the express terms of the King.